It will eventually be released. The Spanish customs are thieving jokers. Hello Everybody, thanks for sharing your troubles. My package from USA been held by Customs from 8.12.16. You have to request a NIF at Calle Montalbn 6 ini Madrid and fill out Form 030, Si es persona fsica que carezca de nacionalidad espaola, no obligada a disponer de NIE o estando obligada se le asigne un NIF con carcter provisional (NIF M). Why is my package stuck in customs? Awful, corrupt, money-grabbing, disorganised country where nothing works properly or quickly. I put down it was gift worth $100. Hi Vanessa, we are not directly associated with Correos in any way. Dont suppose you know what that means?! Make sure these are paid in full so that the customs hold can be removed from your package. The best way to do this is generally through the couriers website, where you will be able to find out what is happening. Also to say, my family stopped sending presents to their grandchildren because the parcels would get lost or destroyed so often, or accumulate surcharges which were more than the contents of the package. There are three basic reasons your shipment could get stuck in customs: If the items being shipped are prohibited or restricted, customs may delay or even destroy the package. The shipment sender is the first place you should go if you think you have a shipment stuck in customs. When they do, it's usually because of faulty paperwork. It could take a couple of weeks to receive your compensation, but its better than nothing. I send parcels quite frequently to Poland and have never had a problem with these. Heres how the process works: Customs clearance normally takes a matter of minutes or hours but it can take days or even weeks if theres something wrong or your goods need to be inspected. The declared value of the shipment is inconsistent with the accepted pricing customs has on file. Thanks for the help. Additionally, ShipBob helps you scale your business globally with a global fulfillment network that you can leverage to store your inventories and ship out orders. This message means that your USPS package is on its way to the final destination. Even simple mistakes like the seller forgetting to attach an invoice or CN22 customs form can cause significant delays to your shipment. To this day June 9, 2018, the package has not been released by Aduana Madrid. My package has been held in Madrid since February 5th and it is now February 12th. Do I go to a bank? I figured he would have pay a tax and some sort of ID to pick it up. The one shows it left Ukraine, then a week later it entered Spain and is now held at customs. As such, its crucial to ensure that all the paperwork is in order for every international shipment. Delivery Duty Paid (DDP) means that import duties and taxes have already been paid. Contacting the shipper will help you to identify if there is anything you can do to speed up your shipments time in customs. There are no clear instructions on the paper it just says to transfer or deposit into the Postal Office Account. The Correos at Barajas is open from Monday through Friday until 3pm. This is why its important for all involved parties to clearly understand what falls under their responsibility, what fees they need to pay, and what information they need to provide. Failure to provide the necessary documentation will have your shipment further stuck in transit. Easyship ensures that all the customs paperwork is in order and that your orders are delivered on time. Does this takes while? Held at Customs means the package you are sending to the destination country is held by the officials of the importer countrys customs office. Has anyone had similar experience. I mailed package from us to san jaun and has been in customs since dec 3 . I am terrified the package will get stolen or stuck for months but also the postal service here in mijas (Malaga) chucked the letter down the cliff instead of in the post box so it was found days later meaning I only have till this Friday 26th to notify them back. If you are using an express shipping service, they will be able to help you recover any missing paperwork and so contacting your shipper is a good first point of call. Create an account here: https://www.adtpostales.com/nuevousuario.asp and use their name as the person importing on your behalf. Having a shipment held at customs can destroy your customers buying experience and incur cost in terms of lost revenue. Your shipment will come eventually, but it might take some time. Bring your tracking information and ask the staff at the local Post Office to help you. USPS ships upwards of 129 billion pieces of mail every year. My package was insured but the sender cannot claim on the insurance until the authorities in Spain declare is lost. Make Citylife Madrid your one-stop provider and friend here in Madrid. HWDC is one of the most automated postal centres in Europe. I asked the company to send an invoice, uploaded it, and again they have rejected it (Rechazado por ADT) rejected by ADT. You can always consult International Incident Bulletin for the latest Royal Mail round up of any issues which may be affecting mail services to and from countries around the world. Copyright ShipBob, Inc. All Rights Reserved. If in the next 10 days to 2 weeks you dont receive the confirmation to your e-mail, than get worried. Necessary cookies are absolutely essential for the website to function properly. I now cant send parcels to my mother in Spain. Custom authories (and I think this is worldwide) don't store the shipments themselves. Thank you!! ADTPostales lost a consignment and could not tell me what happened to it it has been resent and is now in Customs at the airport in Madrid. I put in my passport number. So in all 4 legs of a long journey travelling distance, on average 25 minutes each way, 5 long queues (bank payment included) and to add insult to injury 5 Euros 34 centimos for nothing. The next I paid the bank the import duties 21% of the value of the item, got my receipt stamped and I went all the way to Barajas cargo area to la Agencia Tributaria I showed them the receipt then walked all the way from that office to the Correos office where I queued up, was asked to pay a further 5 Euros, 34 centimos cash only administration charge where I waited a further 10 minutes for my parcel to be handed to me. How does he go about providing details to customs? This is all very frustrating and should not be so complicated. Try not to stress too much about the delays, your shipment will come eventually. Essentially, this would allow you to store your inventory in different countries so that orders are shipped out domestically. The shipper then has two people they can contact: the carrier and, if they have one, their fulfillment company. When an item is imported, customs may deem the declared value of the item is not in-line with what they have seen in the past. Hi Bleu, thanks for your feedback! Today is 7th August. Lets all have a siesta it literally hasnt changed at all in the last 30 years. It is unbelievable how the ADTppstales is handling this. 020-10-3112:21:00AcceptanceGB 2020-11-0103:46:00Departure from International Sorting CenterGB 03:46:00Departure from Office of ExchangeGB 08:20:00Dispatched from Office of ExchangeGB Por ltimo, le informamos que puede interponer una reclamacin ante la AEPD. How long does a package take after clearing Customs 2020? This article should honestly be updated and say in giant bold letters, DO NOT HAVE ANYTHING SHIPPED TO SPAIN THAT IS COMING FROM OUTSIDE THE EU. Unfortunately, 1 month is not that bad when it comes to the Spanish customs office. Fortunately, the postal system is great when it comes to customs your shipment will be automatically cleared and released, you just need to wait and pay any payable taxes if youre approached, it is a very easy process but also very slow. Packages can get lost. Hi! Most delays in customs clearance do not require you to take any action. To make it easier on you, weve written a sample here. (Si es el propio interesado el que comparece ante la Administracin Tributaria se le podr requerir la exhibicin del original de su pasaporte o documento que acredite su identidad). 3: por telefono, me advierten que el numero del envo no existe. Basically, an NDC is a mechanized mail sorting plant that collates packages by size and weight. I think you should add in your post that Correos charges you for the package to be sent to your house. I sent anpackage to spain and until now customs held the package its almost one month they dont send any letters to the adress. Being friendly and patient with the postal employees is the best way to respond quickly and thoroughly. Additionally, certain restricted goods may incur fees regardless of their value. I indicated this price on the website when filling in the questionnaires. Unfortunately Spains attitude toward business is still very much Maana, maana. I dont know why the package is in Madrid, it was meant to be sent to Barcelona. Or any other suggestion on how to get the pachage returned to sender? As many here im in same situation, package from UK stuck for months now and no update no information, nothing! Once you have fulfilled any requirements to have your shipment released, the CBP will clear it, tell you how much duty is owed and return it to the USPS for delivery. We are a private company and were only here to help as much as we can. After 2 weeks you will probably get the answer that they have tried to contact the recipient but he/she didnt provide the required documents on time, so your parcel is in the process of returning to the sender! I tried your link to https://www.adtpostales.com/acceder and it came up as an error! There is nothing we can help you with. Among my old clothes I listed vitamin supplements I bought in India (which I am not sure is even there as I sent it 5 months ago. With DDP, the price you paid for shipping covers any import fees, and this is reflected on the attached shipping label. I am confused why its still there. I ordered some workout supplements from a US company. Is this normal to take a week or more to go thru. Compared to the UK, Spain is a joke of a country. Theres not much you can do to speed up these customs inspections so its often the best idea to wait. How long have you been waiting? All logos, product and company names are trademarks or registered trademarks of their respective holders. Either way, get someone to look into whats wrong. Let us know if anything progresses! They have to clarify everything carefully. Documento de ADT para el client Aprobado (passed), Documento de identidad (DNI/NIE) Aprobado (passed), but they have rejected the invoice 2 times. But the USPS said - nope - that's the right form. Ive been trying to figure this out for a week!! Any advise would be great. I live nowhere near Madrid, so picking them up myself is not feasible. Very frustrating!!!!!!. 2. Does anyone have a phone nr that I could phone to put me in contact with the right person in Madrid airport Customs (packages) ? Heres what Easyship recommends: Being proactive is the best remedy to the blowback that results from package delays. im having a difficult time doing so, hopefully u recieved your parcel? How can I have my package released and sent to the addressee? Sit tight! Sometimes the tracking information isnt updated and your package actually is being shipped to you. Customs flagged the shipment and it requires an inspection. It says on the rules Sometimes customs can hold on to packages for prolonged periods of time. FYI, US Customs doesn't own warehouses. Read more by clicking here! The second most important thing is to Contact your carrier to ensure that your shipment is actually stuck in customs.Reputed shippers like DHL or FedEX or TNT will be able to have customs clear your shipment if there's no error in paperwork. Or call and ask to speak with the post office supervisor. For a shipment of snacks from the UK to Madrid with total value of 45 Euros, I get walloped with a 31 Euro tax/handling charge before they will release my parcel. I purchased an item on Ebay over a month ago and Spains stupid Customs dept is holding it hostage. Stay in shape for less with FitUp Smart Gym! Very, very upsetting that they do this as I received the box the sent to us and I did not have to pay any fees to get the box. Where goods are valued at A$1000.00 or less and they are of no interest to Customs and Border Protection or the Department of Agriculture, they will be delivered by Australia Post to the address on the postal article. Thanks for any and all help! Import duties and taxes are assessed using the customs paperwork. The Correos is located about a 15 min walk from terminal 1, at customs package pickup. In future, we strongly recommend not receiving any non-essential packages from outside the EU as it is a notorious hassle. To ensure that your business's incoming supplies and outgoing orders go through the customs system faster, affix the completed U.S. Customs and Border Protection Declaration forms, CN22 or CN23, to the packages, or have the sender add them when they are sent. Bummer: your USPS package is stuck in transit. I have tried on numerous occasions asking where package is and for them to contact me without success. I do not have separate letters for the other two, I expect them to be held for same reason. Unfortunately there is nothing you can really do to slow down the process of the returning package. https://www.correos.es/ss/Satellite/site/pagina-1363187250387/sidioma=es_ES, hello I have sent the documents needed but until now I have not receive any email from yhem that it is been validated. The status still shows "US CUSTOMS". Lil worried now because I paid 50euro for even just a 70 parcel. Be prepared to simply wait to receive your shipment. Now, it has been held a week in Customs, Madrid. But so far is normal! I am in the process of importing a box from NZ. when applicable (usually for commercial imports). Delivery Duty Unpaid (DDU) means that import duties and taxes are unpaid. i already sent then the documents they asked me to send to them and its almost a month now since then but i still dont have it yet and i kept on tracing my parcel and theres no new on it, it didnt move at all. Depending upon what you are shipping, your package may be subject to a wide range of laws enforced by the CBP. In addition, I do not have a DNI number. Youve checked the tracking information and, yep, your package isnt showing any forward motion. Package contents that are not on the prohibited items list and not subject to duties or taxes are released for delivery. Once you fill out the correct form and answer any other questions, you can pay for and print your postage label. In addition, in all cases, when the application is presented through a representative, either by legal obligation or voluntarily, it must enclose a photocopy of the ID card of the said representative (if the representative appears when the application is submitted it will not be necessary to submit the photocopy of the ID card, it is sufficient to produce the certifying document thereof) and the document certifying the representation.. If your shipment is inspected, it will be placed in a bonded warehouse and inspected by Customs officers at their earliest convenience. File a Search Query Online and Follow Up Why Should You Use PSM Instead of USPS to Manage Your Mail? ruth rogers actress cause of death, Por telefono, me advierten que el numero del envo no existe have never had a with! Nothing you can do to speed up your shipments time in customs since dec.! Here in Madrid since February 5th and it came up as an error i sent anpackage Spain... 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